School Data Agreement

This agreement applies when a school, college, training provider or employer (the "Organization") uses TradeRig for its learners. It forms part of our Terms of Service. Our Privacy Policy explains our practices in more detail.

The Organization decides who uses TradeRig and for what purpose, and controls its learners' personal information. TradeRig handles that information on the Organization's behalf, only to provide the Service.

• learner and staff names, email addresses and roles;
• classes, class codes, enrolments, invitations and assignments;
• lab and Safety activity: sessions, scores, scenario results, written diagnoses and progress;
• live progress, Build Coach issues and a few current meter readings while a learner has the lab open, removed when they leave;
• in-app notifications and an activity log of administrative actions in the Organization's account.

We use this information only to provide TradeRig to the Organization and its learners, to support them, and to keep the Service secure. We do not sell it, use it for advertising, or use it to train AI models. We do not contact learners for marketing purposes.

Only people who need access to run and support TradeRig can access the Organization's data, and they must keep it confidential. Inside the Organization, access depends on the roles the Organization assigns: administrators, instructors and learners each see only what their role allows.

We protect the Organization's data with the measures described in our Privacy Policy, including encryption in transit, access controls enforced in the database for every record, and hashed passwords.

We use the service providers listed in our Privacy Policy. Our database is hosted in Canada; some providers may process information outside Canada. We will tell Organizations with an active agreement before we add a provider that would handle their learners' data.

If a learner asks us to see, correct or delete their information, we will refer the request to the Organization or help the Organization respond, as appropriate.

If we become aware of a breach affecting the Organization's data, we will notify the Organization without undue delay. The notice will explain what happened, what information was involved and what we are doing about it, and we will notify individuals and the Privacy Commissioner where the law requires it.

When the Organization's plan ends, it can ask for an export of its class and progress data. On written request, we will delete the Organization's data within 30 days, except where the law requires us to keep it, such as billing records. Learners who joined only through the Organization can also ask us to delete their accounts.

Questions or requests: support@traderig.app.

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