Refund and Cancellation Policy

This page explains how trials, renewals, cancellations and refunds work for individual TradeRig plans. Prices are in Canadian dollars, plus applicable taxes.

Individual plans begin with a 14-day free trial. A payment card is required to start it, but you are not charged during the trial. If you cancel before the trial ends, you are not charged at all. If you do not cancel, your plan starts and the first payment is taken automatically when the trial ends.

Monthly plans renew every month and yearly plans renew every year, until you cancel. Your invoices and next payment date are in the billing portal: open Settings, then Subscription, then Manage billing.

You can switch at any time from the same billing portal: open Settings, then Subscription, then Manage billing.

• Monthly to yearly: the yearly price is charged right away, less a credit for the unused part of your current month.
• Yearly to monthly: the change takes effect when your current year ends, so you keep the year you have paid for and are never charged twice.

If you switch during your free trial, the trial continues and nothing is charged until it ends.

Go to Settings, open Subscription, and choose Manage billing. You can cancel there at any time, without contacting us. You can also email support@traderig.app and we will cancel it for you.

Cancelling stops the next renewal. You keep full access until the end of the period you have already paid for. After that, your plan ends and paid features are no longer available. Your account and saved work stay in place unless you choose to delete your account.

Because you can cancel at any time and keep access until the end of your paid period, payments are generally not refunded for partly used periods. We will refund you if:

• you were charged after you had already cancelled;
• you were charged twice for the same period;
• a problem on our side stopped you from using TradeRig and we could not fix it.

To ask for a refund, email support@traderig.app within 30 days of the charge. Approved refunds go back to the original payment method; your bank may take a few business days to show them.

Nothing in this policy limits any refund rights you have under the consumer protection law where you live.

Plans for schools and teams are set up and invoiced by agreement. Cancellation and refund terms for those plans are the ones in that agreement.

Billing questions: support@traderig.app.

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